THE FRANKLIN RESIDENTIAL DIFFERENCE

As a small independent business in Buckinghamshire you will know exactly who you are dealing with and I take the same care and attention to your needs as I would for my own property.

I look after properties all over the county from Chesham, through to High Wycombe, Beaconsfield, as well as over to Amersham, and the Chalfonts.

I believe in personal service, but I also love to use technology to enhance my services to benefit you features such as:

  • Online maintenance logging
  • Online end of tenancy tracking
  • Top of the range digital marketing
  • Bespoke video tours on all properties
  • Professionally edited photography and floorplans
  • Online digital signing
  • Market leading referencing and insurance solutions, and more.

NO CONTRACTOR UPLIFT

I don’t want to penalise my landlords for using, what I believe, are the best contractors in the area, to work on your property. I choose our preferred contractors based on their skills experience and value for money. A good contractor won’t be the cheapest in town, but they will have the right insurance, the right quality of work, turn up when they say they will and fix a problem within a reasonable time – all important in keeping your tenant happy to stay in your property.

I don’t ask our contractors to reward us for using them – good contractors have a great reputation and often won’t work with agents who request this. I use the same contractors I would be happy to use in my own home, as I do in yours. If I wouldn’t be happy to have them, and pay their charges, why would I use them for our clients?

INVENTORY CHECK IN AND OUT INCLUDED

When you go through the list of costs with your agent they often don’t include the extra cost expense of the inventory and check in report, and may even forget to mention the landlord has to pay for the check out report too.

I don’t want you to have unexpected costs. These reports are essential for the professional management of your property so this is already built into the fee you pay and I outsource the work to our preferred professional AIIC inventory supplier to ensure you have the best possible protection in the case of deposit issues at the end of the tenancy.

NO DEPOSIT REGISTRATION COST

Its compulsory to register the deposit, I build this into your fees so you know exactly what you are paying, even for our Rent Collect clients. This way I ensure that you are protected and compliant in regards to deposit registration.

NO COMPLIANCE FEE

Compliance – it’s a minefield –and particularly these days it's a constant moving feast, but that’s the job of a professional agent, to ensure we keep up to date with all the changes to the over 200 pieces of legislation involved in managing your asset. I don’t charge you extra for this every month – it's just part of the job and what you’ve engaged me for.

NO GUARANTOR FEE

If you choose to accept a tenant requiring a guarantor I don't penalise you financially for this by charging extra.

NO RENEWAL/PERIODIC FEE

Discussing with you and your tenant whether they want to continue renting the property and on what basis is all part of our management role so I think it's only fair to include this in your monthly fee so you don’t have to work out what your year 2 + costs will be.

I agree with you the most suitable terms and length of tenancy for you at the start, and you don’t feel obligated to agree to something longer so you don’t have additional costs later down the line. Maybe you can put that £200 towards a new tap or some decorating!

NO RIGHT TO RENT CHECK FEE

Yet another bit of compliance – for anyone overseas I have to ensure they still have the Right to Rent in the UK in line with any visa requirements. This is just part of my management service keeping you compliant.

NO ANNUAL STATEMENT FEE

You need a summary of your property account for the year? No problem, that’s just something I do automatically for you, all in the interests of making yours, and your accountants life easier. Trying to make things easy for you is just part of my DNA.

DEPOSIT DISPUTE

Most agents charge an additional fee to handle an official deposit dispute due to the amount of work involved and it can be easier and quicker than trying to negotiate between the landlord and Tenant to reach an agreeable outcome.

I work hard to resolve 95% of our deposits in-house for my Fully Managed Clients (Rent Collect or Let Only clients will incur additional charges for work carried out)

This is the Franklin Residential difference.

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Reviews

Caroline was pivotal in making my property move seamless and without stress. Everything has been arranged to an excellent standard. From viewing the property to the actual moving day I have found..."

Mina L-J

Caroline offered us a fantastic service, she was very professional and helpful on explaining everything during the process, I felt very supported by her. I would highly recommend her to anyone who is..."

Maricarmen Cano

A very professional, but personal service from start to finish. Great service. ...

James McKenna

Very Professional, very clear concise and prompt service, response and action ...

Barret Ganji

Caroline was very professional and dealt swiftly with getting a tenant and completing the paperwork. ...

Peter Bhachu

Caroline at Franklin Residential is a fantastic agent who really goes to give the best service. She was very supportive and always answered any quires very quickly. We are very gratefull for this..."

Zsuzsanna Nagy

Caroline at Franklin Residential has been an absolute pleasure to deal with. She clearly laid out the process right from the beginning, was transparent with all costs and pre-screened all prospective..."

Matt Quy

Caroline made the viewing and renting process completely painless. The best move I have ever done and I would recommend this company for any move you wish to do. Thanks for everything ! ...

Jo C

Caroline is a fantastic agent who really goes above and beyond to give the best service. She is incredibly professional and took time to find us the right tenants. It is a pleasure to work with her..."

Caroline Mackay

Caroline is professional and personable. She did an excellent job for us, I heartily recommend her and her services ...

John Driscoll

Caroline was very helpful and understanding throughout the process of letting our new home. Her friendly approach made it all the better. ...

Kathryn Sizer

Smooth easy process with Caroline, communication was faultless.  Very happy with the service provided ***** ...

Tom Stephenson

Caroline looked after my property from 2015 to 2020, fantastic trustworthy service with a wealth of knowledge of the industry, I highly recommend. ...

Sharon McCarthy

Caroline was super efficient, found us a tenant within days and answered any queries we had very promptly. ...

Ian Dyble

Caroline has been a fantastic letting agent. She understood our needs and matched us to the correct property. She was very patient while we made and changed various decisions. She was/ is always calm,..."

Priya Gill

Recently had the pleasure to meet Caroline she was very engaging/honest & transparentPrompt & excellent service would definitely recommend & use her service again.Well done Caroline & thank..."

Nasreen Akhtar

Caroline Franklin is a consummate professional and an outstanding realtor. She helped us find a great place in a lovely area, going the extra mile to negotiate on our behalf with the landlord to get..."

Monique Donnelly

We handed Caroline a tricky scenario and she handled it very well and professionally.Her attention to detail and her advice was very timely and wise, helping us to avoid potential problems...."

Peter Flory

Caroline is fantastic. We rented our new house through her and the entire process was seamless. She was extremely helpful and the customer service was brilliant. I would highly recommend. ...

Kat Thomson

It was an easy choice to decide to go with Caroline to rent our property. Firstly I thought her website was excellent. It provided lots of information to the novices and was a good guide to what we..."

Skye Towers

I would highly recommend Caroline to any landlords looking to let their properties. She has a very good work ethic and all her actions are keeping the clients best interest in mind.Franklin..."

A Daniel

Moving has been a very enjoyable process thanks to Caroline from Franklin Residential. Caroline is very approachable and addressed all my concerns in a timely & friendly manner. Very understanding and..."

Maria D

My husband and I were looking for a new agent when our previous one, once excellent, was sadly going downhill fast. Caroline’s use of technology meant she responded immediately with a phone call to..."

Jackie Huntingford

Caroline provided a bespoke service for my needs. I was impressed with the speed of service provided and clear communication all through the process. Will certainly consider using Franklin Residential..."

Zeenat Hashim

I have never dealt with a residential business as professional as Franklin Residential.  From start to finish it was all so very smooth. Great communication, clear guidance, easy to understand..."

Alan Taplin

Caroline from Franklin Residential was fantastic throughout the process.Although her client was the landlord, she made us feel comfortable and did not rush the process - on the contrary, she..."

Pedro Z.

I contacted Caroline with a view to finding me a tenant for my property in Mill End, Rickmansworth. I invited Caroline to come and see me as her business is just about letting. I really liked..."

Lesley Keddy

I will highly recommend the Franklin Residental to everyone. Caroline is professional, very responsive and kind. Whole process went very smoothly and quick. I've had opportunity to deal with other..."

Marcin Grajcar

Very Proffesional letting Agency. First time letting out property and was talked through the process. Quick to answer questions that arose and deal with any problems. Extremely satisfied. ..."

Craig Macleod

We would wholeheartedly recommend Caroline as a letting agent. An absolute professional, always keeping us up to date and with her excellent marketing, let our property within a week. We are very..."

Christine Fowler

I was impressed by the COVID measures Caroline put in place during viewings which made us feel very safe. Very professional! ...

Pu Ye

We used Franklin Residential to find new tenants for one of our properties and the service we received was truly outstanding. Caroline kept us in the loop throughout and was extremely responsive and..."

Jay Munoz

We used Franklin Residential to find us a new tenant and formalise the tenancy agreement etc. for our property in Great Missenden. We were very pleased with how quickly Caroline was able to get the..."

Tom Redhouse

Caroline looked after my rental property from December 2018 to February 2021 in Bracknell area. In all those years she always handled property matters very professionally and guided me on every step..."

Naveed Z

As a portfolio Landlord I have used many agents over the 28 years since I started letting houses. The agents vary significantly, but I have found Caroline Franklin to be first class. She is totally..."

JP, Surrey

I have worked with Caroline Franklin in the past marketing and managing a residential building with a large number of apartments to let.  She has an in-depth knowledge of how to effectively market a..."

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